Fall is Coming

Last Saturday when I was at work I received quite a surprise. I was taking my first call of the day at a bright an early of 8:00 am and I received an email from the manager of the department asking me to come to his office. My first thought was "oh no. What did I do?" There's no way I could possibly be in trouble because I knew for a fact that I had been doing my job the right way and doing good at my job. So after my phone call I went into coaching and went to his office. Larry looked at me and another girl that got the same email I had gotten and told us "you're not in trouble just go into the conference and wait with the others."

It turns out there were a few (10ish) chosen to be a part of a special team to help retention with their que. Retention tends to get really busy and so it takes a long time for them to answer phone calls which is not good. The reason those of us that were chosen were volunteered for this project was because we're really good at taking phone calls and were volunteered by our supervisors. So in essence I would be learning how to take retention calls but still take customer support calls. After training we would be working down stairs on the first floor. Let's just say that I was not excited about this at all. Yes there are bonuses for saving accounts but I really just didn't want to do it.

The rest of Saturday I did training and listened to some phone calls. I wasn't excited to go to work on Monday in the least. Which usually isn't the case. I go into work on Monday and I'm banished downstairs with everyone else that's doing this assignment with me. During my break I went upstairs to talk to Matson (my supervisor) because I hadn't talked to him all morning which usually doesn't happen. I sarcastically thanked him for hanging me out to dry. He told me that he had no idea that I was being taken off his team and doing this retention project until that morning. I told him that I really didn't want to do it but I'd stick it out and see how things are at the end of the week. He said if I wanted to he'd get things changed and bring me back upstairs. After my lunch break I came back inside and another of the supervisors was down there and she told me to read the post it that she'd brought me from Matson. It said:

Dear Briana,

Your awesome team lead is bringing you back upstairs. You have been given permission to rejoin the "fold"

Matson

Or something to that effect. Basically he didn't want me downstairs doing the retention thing because I'm good at what I was doing before. He talked to Larry and had me switched out for someone else. I was so excited. You have no idea. I was talking to one of the other supervisors (Tyler Anderson) after I came back up stairs and he said there's no way the team could lose me because I'm a really good rep :) I was so happy and relieved to not have to do that retention thing. I keep seeing people that knew I was down there and they ask me why I'm back upstairs. I just tell them that Matson wanted me up here and that's the end of that.

The only down side of this whole the is that it had already been changed so that I get mostly retention calls. So basically all week I haven't been getting as many calls as normal. Yesterday, during my coaching meeting I told Matson that it still wasn't fixed which is a problem because I was going 20-30 minutes with no calls which isn't normal during the week. He tried to fix it but couldn't and neither could any of the other supervisors. So I have to wait for Larry to change it. Near the end of my shift yesterday I went an hour and ten minutes without getting a call. I was so bored out of my mind. I had the chance to talk to Tyler for a few minutes because I wasn't taking any calls. He told me doodle to pass the time. Which I did for a little while. I finished reading Harry Potter and the Prisoner of Azkaban. In the last hour and half that I was at work I took 1 phone call. So lame. Hopefully it will be changed today since I'm not working and tomorrow when I go to work everything will be normal again.

On the bright side, I found out yesterday that on my scorecard last week I got a B which is really good and my team of 10ish people was rated the second best team of people taking phone calls in the whole company :) That's a great feeling.

So most of this post has nothing to do with fall coming but mostly about what's going on at my work. Such is life, haha. I'm excited for the weather to start cooling down a little bit and for what comes with fall: fall colors, leaves changing, fall holidays, and sweaters!!! I love sweaters and I love getting to pull them on after a long time of not getting to wear them :) Another fun thing about fall is General Conference!!! I always get super excited for conference every fall and spring. The sad thing this time is that I have to work on Saturday so I can't watch any of the sessions on Saturday. I'll just have to get my fill on Sunday morning and afternoon.

Wow, this has been get a long one. I hope you're not too bored reading about the inner workings about what I've been doing lately. Have a great weekend!!!